Frequently Asked Questions

For same-day cancellations, made on the same calendar day as the scheduled service: Cancellations will be charged 100% of service fee. No refunds or credits will be issued.

For standard cancellations, single-day or multi-day services, that do not occur during a holiday period: Cancellations made within seven days of first scheduled visit will incur a 50% charge of total booking.

For holiday cancellations on or within two days before or after holiday: Cancellations made within fourteen days of first scheduled visit will incur a 50% charge of the total booking.

For extended trip cancellations for services schedule three or more consecutive nights, a 50% non-refundable deposit is required at the time of booking: Cancellations for extended trips must be made at least ten days prior to the first scheduled visit to retain any deposit credit. Cancellations within the ten-day window will results in forfeiture of the deposit.

All scheduling, reporting, communicating, and invoicing will be made through your pet parent portal.

At Fur-enzy Pet Sitting, we charge per animal. The main service includes the first animal. All other animals will be an additional feed depending on what you need for them.

All services increase by 30% during recognized holiday periods.

Yes, we are bonded and insured through Pet Sitters Associates.

A Fur-st Meet is required before any services are preformed.